Chapter 4 Communication for Success
Learning Objectives:
List the golden rules of human relations
Explain the definition of effective communication
Conduct a successful client consultation/needs assessment
Handle an unhappy client
Build open lines of communication with coworkers
Vocabulary
Review Questions/Reading Minute
Theory Workbook
Practical Workbook
Group Work/Collaborative Learning/Activities- Client Consultation/Partner up
Activity: When is the last time you went to a salon for a service yourself?
Put yourself in the client’s shoes. Write down the following information:
Your first impression of your stylist.
His or her best verbal and non verbal communications.
Any questions you asked your stylist and his or her reply.
Questions you wanted to ask but did not, and why.
What you would change, knowing what you know now and about how to communicate
with clients?
Would you have asked more questions to make certain you got what you wanted?
Would you have avoided a certain subject?
Do you think you communicated exactly what you wanted? What questions did you
ask that your clients may not know to ask, since they are not stylists?
Activity-Role play consultation and retail recommendations. What, Why, How.
Demonstration/Guided Practice
Other Hand-outs
Essential Review
Windowpanes
Technology
PowerPoint Presentation/DVD’s
Benchmark/Test
Learning Objectives:
List the golden rules of human relations
Explain the definition of effective communication
Conduct a successful client consultation/needs assessment
Handle an unhappy client
Build open lines of communication with coworkers
Vocabulary
Review Questions/Reading Minute
Theory Workbook
Practical Workbook
Group Work/Collaborative Learning/Activities- Client Consultation/Partner up
Activity: When is the last time you went to a salon for a service yourself?
Put yourself in the client’s shoes. Write down the following information:
Your first impression of your stylist.
His or her best verbal and non verbal communications.
Any questions you asked your stylist and his or her reply.
Questions you wanted to ask but did not, and why.
What you would change, knowing what you know now and about how to communicate
with clients?
Would you have asked more questions to make certain you got what you wanted?
Would you have avoided a certain subject?
Do you think you communicated exactly what you wanted? What questions did you
ask that your clients may not know to ask, since they are not stylists?
Activity-Role play consultation and retail recommendations. What, Why, How.
Demonstration/Guided Practice
Other Hand-outs
Essential Review
Windowpanes
Technology
PowerPoint Presentation/DVD’s
Benchmark/Test